Episode 119 How to Set and Manage Client Expectations Through Your Business Policies
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Episode Introduction:
In this week’s episode of Law Chat with Girija, we talk about three ways in which you can set and manage your client expectations so that they are aware of your business policies.
Episode Summary:
Girija Patel walks us through three practical ways in which we can communicate our business policies to new clients so that we can avoid getting into a sticky situation later on. This episode is going to help you integrate your business policies into your client onboarding process through a multi-level approach.
Main Takeaways:
Communicate your business policies during your initial consultation call with a potential client.
When you transparently convey your business policies to your clients, they don't have to wonder "what's next".
Your marketing material can help you re-iterate your business policies in an efficient manner.
Your business contracts are a great spot to integrate your business policies and ensure that your client has understood them.
When you hand over a contract to a client, always give them time to ask you questions about it if they want to.
It is important for you as the business owner to be capable of effectively communicating the policies in your contract.
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